Hiring:  Administrative Associate

Full Time Status

Full Time Status: .50 FTE 
Report to: Executive Assistant
Salary: $17.00 – $20.00 Depending on Experience

Position Summary

This position requires a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace.

Candidate must be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Administrative Associate must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, administrative associate should have a genuine desire to meet the needs of others.

The administrative associate for the American Indian Center will be the first point of contact for our guests. Additionally, this position provides a broad range of administrative and database support for the Executive Assistant and other project teams. This position will include the upkeep and management of the front desk area. This person will be responsible for maintaining the front area clean, greeting visitors to AIC, answering phones, and assisting the scheduling of volunteers. This person will be responsible for maintaining volunteer schedules, organizational paperwork. They will also update membership information and help distribute member communications. 

About American Indian Center of Chicago

The American Indian Center of Chicago (AIC) has a long history of serving American Indians. Established in 1953, this Center is the first Urban Indian Center in the country. Federal policies such as termination and the Indian Relocation program of the 1950s brought thousands of American Indians from all over the country to metropolitan Chicago. Because of this influx of reservation Indians, AIC was organized to help Native families cope with the transition from reservation to urban life. Today, the American Indian Center serves as a gathering place for the Native community in Chicago. Programs provided by the Center all have a focus on culture as a tool for healing and community engagement as well as providing the necessary visibility for the American Indian community in a city that ignores them all too frequently.

Duties and Responsibilities

  • Manage the front desk area.
  • File organizing, scheduling appointments, assisting other staff members, and drafting correspondences or messages 
  • Open and log mail.
  • Answer phones and provide quality customer service to in-person clients
  • Serves visitors by greeting, welcoming, and directing them appropriately.
  • Assist with mailings, email newsletters, flyers, social media, etc. 
  • Update staff calendar and deliver messages to assigned individuals. 
  • Assist with website updating and posting. 
  • Maintain volunteer database, schedule and completion of paperwork. 
  • Maintain organization’s supply inventory
  • Help with the organization’s events as needed.

Skills, Knowledge & Abilities

  • Significant knowledge and understanding of Native American culture and traditions. •Significant proven experience working with community groups, residents, and organizations. 
  • Demonstrate project and event experience, including the management of volunteers. •Must be computer literate with knowledge of Microsoft Office – Excel, Outlook, and Word. 
  • Must be comfortable and competent using the internet and internet-related programs.
  • Must have excellent communication skills (both written and oral), be effective communicating in front of groups and large crowds and be able to interact effectively with staff and the public.  
  • Strong leadership skills and the initiative and competence to manage and lead the outlined activities with limited supervision. 
  • Must be willing to work flexible hours, including some evenings and weekends. 
  • Strong problem-solving and teambuilding skills. 
  • Other duties as assigned. 


  • High School diploma or equivalent 
  • Culturally competent in relating to diverse populations 
  • Experience with community nonprofits and volunteering in general 
  • Must be able to pass a criminal background check.

To Apply

Please address all resumes to: 

Melodi Serna, Executive Director at melodi@aicchicago.org


Mail to:

American Indian Center
Attn: Melodi Serna, Executive Director 
3401 W. Ainslie St.
Chicago, IL 60625

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